Privacy policy

We take the protection of your personal data very seriously. We process your personal data in accordance with the statutory data protection regulations and this privacy policy.

It is generally possible to use our website without providing personal data. If personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible.

This privacy policy explains how Pfeffel KG Hotel Kristall, based in Weidach 300 m, 6105 Leutasch, collects and processes data about you when you visit our website. By continuing to use this website, you consent to the processing of your data in accordance with this policy.

You can reach our data protection coordinator at:

Pfeffel KG
Hotel Kristall
Attn: Data Protection Coordinator
Weidach 300 m
6105 Leutasch

Phone: +43 5214 6319
E-mail: office@hotel-kristall.at

We process your personal data with the support of processors who support us in providing the services (e.g. web host, e-mail newsletter dispatch service).

• GO.WEST Communications GmbH
• Hetzner Online GmbH
• 1&1 Internet SE
• xLab Software Engineering
• Cloudflare, Inc
• CleverReach
• Kognitiv, GASTROdat GmbH, HotelNetSolutions GmbH
• Google / Adobe (web font provider)

These processors are obliged to strictly protect your personal data and may not process your personal data for any purpose other than to provide our services.

Your personal data will only be passed on to typical business service providers such as banks (in the case of transfers to you), tax consultants (if you appear in our accounting), shipping service providers (in the case of shipping to you), etc.

After submitting the contact form, the personal data entered by you will be processed by the data controller for the purpose of processing your request on the basis of your consent given by submitting the form.

There is no legal or contractual obligation to provide personal data. The only consequence of not providing it is that you will not be able to submit your request and we will not be able to process it.

You have the right to withdraw your consent in writing at any time without affecting the lawfulness of processing based on consent before its withdrawal.
The data will be processed further on the same legal basis as the original purpose of processing, unless you object. In this case, the data will be forwarded to the shipping service provider.

You have the right to object to the use of your personal data for the purpose of direct marketing at any time by written notification. In the event of an objection, your personal data will no longer be processed for the purpose of direct advertising.

By ticking the checkbox, you consent to the processing of the personal data you have entered for the purpose of informing you about offers and news by means of an e-mail newsletter by the data protection officer until revocation or objection.

There is no legal or contractual obligation to provide personal data. The only consequence of not giving your consent is that you will not receive an e-mail newsletter.

You have the right to revoke your consent at any time by written notification or by clicking on the unsubscribe link in the e-mail newsletter, without affecting the legality of the processing carried out on the basis of the consent until revocation.

You can also object to the use of your personal data for the purpose of direct advertising in the same way. In the event of an objection, your personal data will no longer be processed for the purpose of direct advertising in the form of an e-mail newsletter.

This website uses cookies. Cookies make websites more user-friendly and efficient for the user. A cookie is a small text file that is used to store information. When visiting a website, the website can place a cookie on the website visitor's computer. If the user visits the website again later, the website can read the data from the previously stored cookie and thus determine, for example, whether the user has visited the website before and which areas of the website the user was particularly interested in.
You can find more information about cookies on Wikipedia.

Changing the cookie settings

How the web browser deals with cookies, which cookies are allowed or rejected, can be determined by the user in the web browser settings. Where exactly these settings are located depends on the respective web browser. Detailed information on this can be accessed via the help function of the respective web browser.

If the use of cookies is restricted, it may no longer be possible to use all the functions of this website to their full extent.

This website processes the following personal data in a log file on the server (see Combined Log Format) for the purpose of monitoring the technical function and increasing the operational security of the web server on the basis of the overriding legitimate interest of the controller (technical security measures):

• IP address
• timestamp
• content accessed
• referring page
• browser identification

This data is only stored temporarily for a period of 10 days. After that, the data is automatically deleted.

This website uses Google Analytics, a web analysis service of Google LCC ("Google") on the legal basis of overriding legitimate interest (analysis of website use). We have concluded a data processing agreement with Google for this purpose.

When our website is accessed, a connection to Google's servers is established via software and data is transmitted to Google servers, some of which are located in the USA. Google Analytics also uses cookies to store information about the website user and to analyze the use of the website by website users.

This website uses the "IP anonymization" function. As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thus anonymized. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

According to Google, Google will use the data collected to evaluate the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Detailed information on the handling of user data by Google Analytics can be found in Google's or Google Analytics' privacy policy.

Deactivating Google Analytics

You can generally prevent the collection of your user data on our website by setting "Do Not Track" in your web browser. Our website takes into account the "Do Not Track" signal that your web browser then sends to all websites.

You can generally prevent the collection of your user data by Google Analytics on all websites by downloading and installing the browser plug-in available at the following link.

Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company.

Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.

Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.

You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link: https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh

ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.

Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.

Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.

When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. Only by clicking on the corresponding button you consent to the use of these cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.

In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation.

Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.

You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.

On our website you have the possibility to buy vouchers by using the integrated voucher software. To process your purchase and to save and store your data we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) in the context of voucher marketing. Through the use of these services and systems your data will be processed and stored in the EU.

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit b (processing necessary for the performance of a contract) of the GDPR.

On our website you have the possibility to subscribe to our newsletter. For the subscription we need your email address and your consent to receive our newsletter through ADDITIVE, our provider for hotel e mail marketing. To provide you with relevant information we also gather and process voluntary information concerning interests, name, date of birth and country/region of origin in our hotel newsletter tool.

After signing up for our newsletter you will receive an email containing a link to confirm the subscription.

Your subscription can be cancelled any time by clicking on the cancellation link in the respective newsletter.

To process your subscription, to send our newsletter and to determine openings and clicks we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”). ADDITIVE uses the mailing service provider “Sinch Mailjet”, Paris, France to handle the secure delivery of the newsletter. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.

Participants in the competition agree that their personal data, namely first name, surname, email address and home address, may be used for the purpose of marketing measures. In addition, the participants of the competition agree that in the event of a possible win, the prize announcement will be made publicly in the account name on Facebook / Instagram. This consent can be revoked at any time.

In order to place targeted advertisements on Facebook and to be able to track the actions of users after they have seen or clicked on a Facebook advertisement, we use the Facebook Pixel of Facebook Ireland Ltd (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) on the legal basis of your consent in accordance with Art. 6 (1) lit. a GDPR within our website. This enables us to display information of interest to you on Facebook and to evaluate and optimize our Facebook ads with the anonymous data collected in this way (we do not see any personal data of individual users, only the overall effect). These cookies lose their validity after 90 days and are not used for personal identification.

According to their data protection information, Facebook links this data to the Facebook account of Facebook users and can thus show them content that matches their interests. You can find specific information on how the Facebook Pixel works in the Facebook help section at: https://de-de.facebook.com/business/help/651294705016616. You can make settings regarding usage-based advertising on Facebook yourself in your Facebook account: https://www.facebook.com/settings?tab=ads. Further information can be found in Facebook's privacy policy at: https://www.facebook.com/privacy/explanation.

You have the right to information, correction, deletion and restriction of the processing of your personal data.

If the legal basis for the processing of your personal data is your consent or a contract concluded with you, you also have the right to data portability.

You have the right to withdraw any consent you may have given to the processing of your personal data. The lawfulness of the processing of personal data up to the point of withdrawal is not affected by the withdrawal.

You have the right to object to the processing of your personal data for the purpose of direct marketing. In the event of an objection, your personal data will no longer be processed for the purpose of direct advertising.

You also have the right to lodge a complaint with the supervisory authority (Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, dsb@dsb.gv.at).