Terms and conditions & cancellation requirements

To make sure you enjoy a relaxing, worry-free vacation, we consider it our duty to implement all current WHO Covid-19 guidelines, as well as all the health and hygiene rules issued by the Austrian government.

Corona measures – as of 1st June 2022

Since the 1st June there has been no mask mandate!
You’ll enjoy seeing the welcoming smiles of our employees, and we look forward to seeing yours!

There is no requirement to show evidence of a negative test, current vaccination validity or recovery period cover at check-in.

Exceptions: Masks must still be worn in vulnerable settings: Hospitals, care homes, old people’s homes, and health services

Your safety is our highest priority.
It’s a matter of the heart.
- The Pfeffel family -


General cancellation conditions

  • No charge down to 30 days prior to the day of arrival.
  • 50% from 30 to 14 days prior to the day of arrival.
  • 100% of full price within the final 14 days prior to the day of arrival for the arrangement booked.
  • Guests leaving early will be charged 100% of the accommodation costs.

Cancellation insurance

We request you arrange a hotel guest cancellation insurance policy. This will enable you to withdraw your holiday booking or cut your stay short. Simply click on the following link:

Europäische Reiseversicherung

Terms & conditions (T&Cs)

We accept cash, EC debit and credit cards (Visa, Euro & Mastercard) for hotel bill payment.

According to the stipulations of Austria’s hotel industry rules, a reservation – once confirmed – constitutes a binding agreement for both parties. Subject to typesetting and printing errors. Prices according to current price list. Place and court of jurisdiction shall be Innsbruck.

AGB als pdf


Please contact us with questions at any time. We look forward to welcoming you soon.


With our very best regards,

The Pfeffel family and the Hotel Kristall Team

additional Information

Inquire & Booking

Hotel Kristall

Give beautiful moments.


made with passion by GO.WEST GO.WEST Communications GmbH